Grievance Redressal
Last updated: August 2026
How to raise a complaint
Write to support.growcapital@gmail.com with your registered mobile number, the transaction ID (if applicable), and a description of the issue. You will receive an acknowledgement within 48 hours.
Resolution timeline
We aim to resolve most complaints within 7 working days. Complex cases involving our bullion or payment partners may take up to 30 days; we will keep you informed of progress.
Escalation
If you are not satisfied with the resolution, you may escalate by replying to the resolution email with subject line "ESCALATION", and your case will be reviewed by the grievance officer at Peace Haven Innovation Centre Pvt. Ltd.
Partner-side issues
Issues relating to vaulting, refining, or delivery executed on Augmont infrastructure may also be raised with Augmont at support@augmont.com. We will coordinate on your behalf either way.